This was a good read!!
As part of our effort to build a localized Spanish-speaking support team, the Happiness Hiring team at Automattic recently had the opportunity to connect with WordPress communities in Argentina and Spain. From speaking engagements to networking events, our trip was a great way to meet local communities that are passionate about WordPress and exemplary customer support.
Last year at Automattic, we built a localized Brazilian Portuguese-speaking support team to help provide support to a subset of the WordPress.com community in their primary language. We strongly believe in the power of an excellent customer support culture — after all, that’s why we call our support team members Happiness Engineers! Customer service isn’t just about answering questions, but making an educational experience memorable and empowering.
Over the past few months, we’ve been working to provide the same level of localized support to Spanish-speaking customers on WordPress.com. We’ve promoted the Happiness Engineer (ES) role through blog posts, Twitter…
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